Legal & Regulatory — Terms, Privacy, Neutrality

01 · Terms of Service

The rules that keep visits safe.

Last updated: August 2026

User conduct and Super bot integrity

The Supervision USA mobile app uses an AI persona ("Super") to moderate communications.

Anti-bypass rule. Any attempt to use "coded language" or secondary devices to circumvent Super's moderation will result in a "Flagged Event" sent to the attorneys of record.
Anti-harassment. Use of the app to circumvent "No-Contact" orders results in account termination and court reporting.
Respectful communication. Verbal abuse toward the supervisor or Super is a breach of service and may lead to immediate termination of the visit.

Limitation of liability

Supervision USA is a platform and a Public Benefit Corporation. While we verify the credentials of providers in our Registry, the user acknowledges that supervisors are independent professionals.
Supervision USA is not liable for the actions, omissions, or clinical judgments of independent supervisors.

02 · Privacy Policy

Your data, treated like evidence — because it is.

Last updated: August 2026

Information we collect

Biometric & audio data. Encrypted audio recordings of visitation sessions for court evidence.
Precise geolocation. Real-time GPS tracking during "Monitored Exchanges" to ensure "Stay Away" orders are maintained. Tracking is only active during scheduled exchanges, to ensure compliance with restraining orders.
Case records. Court orders, case numbers, restraining order (DVRO) details, and protected-party addresses.

The data "Wall of Separation"

As a Public Benefit Corporation, we implement a "need-to-know" data architecture:

The data shield. We handle the most sensitive data in the legal system, and treat it accordingly.
The "shielded" address. The address of a protected party in a domestic violence case is never visible to the other parent or the supervisor unless explicitly authorized.
Zero-knowledge encryption. Audio recordings are encrypted using AES-256 before leaving the device. Supervision USA staff cannot listen to these files without a logged "Request for Evidence" from the court or both legal parties.

Third-party disclosures and legal process

We do not sell data. Access to recordings and sensitive intake forms is restricted to the Court and authorized counsel. We only disclose information to:

The Court of Record — upon subpoena or standing order.
Law enforcement — in cases of immediate danger or suspected child abuse.
Child Protective Services (CPS) — as required by mandated-reporting laws.

03 · Data Deletion

Your data, deleted when you ask.

Last updated: September 2026

Data deletion upon request

Your data is encrypted and stored in our cloud. If you'd like to cancel your account or wish to have your data deleted, send a data deletion request to super@supervisionusa.com.

Your California privacy rights

Under the California Consumer Privacy Act, as amended by the CPRA (Cal. Civ. Code § 1798.100 et seq.), California residents also have the right to:

Know and access. Request the categories and specific pieces of personal information we hold about you, where it came from, and how it is used.
Delete. Request deletion of your personal information. We confirm receipt within 10 business days and respond to verified requests within 45 calendar days.
Correct. Request correction of inaccurate personal information.
Non-discrimination. Exercising any of these rights will never change your pricing, service level, or standing on the platform.

Verification and retention

Verification. Because our records concern protected parties and children, we verify every request against the identity on the account before acting on it. An authorized agent may submit a request on your behalf with signed permission.

What we may retain. Consistent with CCPA § 1798.105(d), deletion does not extend to records we are legally required to keep: court-ordered visit records and session recordings under a preservation duty, information subject to mandated-reporting obligations, and transaction records required for legal compliance. These are retained only as long as the legal obligation lasts, then deleted.

04 · Neutral Reporting Role

We observe. We don't advocate.

Last updated: August 2026

Definition of neutrality

Neutrality is the cornerstone of the Supervision USA mission. Our providers do not function as mediators, attorneys, or therapists. Supervision USA operates as a Neutral Third Party: our providers do not advocate — they observe. We report objective, observable facts (verbatim quotes, arrival times, gestures) and do not provide clinical opinions or custody recommendations.

Non-advocacy. We do not take positions on custody disputes. Our presence is strictly for the protection of the child's physical and emotional safety.
The "Silent Observer" protocol. Except to greet the parties or intervene for safety, the supervisor remains a silent observer to ensure the most natural interaction possible between parent and child.
The "Standard of Integrity." We report only observable facts. We do not provide clinical opinions or custody recommendations.
Mandated reporting. Per California Penal Code §§ 11164–11174.3, we will immediately report any suspicion of child abuse to the relevant authorities.

Scope of documentation

Our reporting is limited to objective, observable facts.

Inclusions: verbatim statements (quotes), physical proximity, arrival and departure times, specific gestures, and adherence to Super bot prompts.
Exclusions: we do not report on "vibes," "intentions," or "hidden meanings." We do not offer opinions on the "bond" between parent and child unless a clinical evaluation is court-ordered.

Mandatory intervention thresholds

Neutrality ends immediately upon the following triggers:

Safety threats. Any physical or verbal threat toward the child or the other parent.
Parental alienation. Attempting to influence the child's opinion of the other parent or the court.
Whispering or secretive conduct. All communication must be audible to the monitor and the Supervision USA mobile app.
Passing contraband. The exchange of letters, gifts, or photos not pre-approved by the court or the monitor.

05 · California State Regulatory Policies

Compliant by design, verified in practice.

Last updated: August 2026

Rule of Court 5.20 compliance

Supervision USA ensures all Registry providers have completed the required 24 hours of training, covering:

Child abuse reporting laws
Domestic violence dynamics (power and control cycles)
Child development psychology
Sexual abuse recognition

Protocol for monitored exchanges — the "Zero-Contact" rule

To prevent violence during transitions:

The staggered timeline. The visiting parent arrives 15 minutes early and goes to a designated "Waiting Zone" tracked by the app. The custodial parent arrives at the scheduled time, completes the handover, and departs. The visiting parent must remain in the Waiting Zone for 15 minutes post-departure.
App verification. The handover is only marked "Complete" when the app detects the custodial parent's GPS signal has moved a minimum of 500 feet from the exchange site.

Grievances and complaint procedure

Per California standards, every user has the right to file a grievance.

Level 1: informal resolution with the supervisor.
Level 2: formal digital complaint filed through the Supervision USA mobile app.
Level 3: review by the Supervision USA Board Ethics Committee.
Level 4: reporting to the local court's Family Law Facilitator or Ombudsman.